Module 1 Schedule
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Month 1
Industry Overview: Property Casualty & Employee Benefits
- + This online course provides an in-depth overview of the insurance industry
- + Participants are introduced to all components of the insurance value chain and learn how they interact and integrate
Risk Management Fundamentals
Participants will learn fundamental Risk Management concepts and the risk management process - Scope of Risk Management
- Risk Management Cost & Benefits
- Overview of Risk Management Process
- Types of Loss Exposure
- Identifying Loss Exposure
- Analyzing Loss Exposure
Analyzing Insurance Contracts
- Risk Control Techniques
- Risk Financing Techniques
- Selecting Appropriate Risk Management Techniques
- Implementing Risk Management Techniques
- Revising Risk Management Programs
Participants will learn the components of the insurance contract and how to analyze contracts for coverage and gaps
- GovernmentRegulation of the InsuranceIndustry
- PhysicalContractConstruction
- CommonProvisions
- AnalysisMethods
Coverage Fundamentals: Commercial Property
Deep dive into Commercial Property
- Overview of Commercial Property Insurance
- Business Personal Property (BPP) Covered Property
- BPP Additional Coverages & Extensions
- Causes of Loss – Basic Form & Broad Form
- Causes of Loss – Special Form
- BPP Limits of Insurance & Deductible
- BPPLossConditions&AdditionalConditions
- BPP Optional Coverages
- Commercial Property Conditions
- Common Policy Conditions
- Commercial Property Endorsements
- Factors Affecting Commercial Property Premiums Determining Whether the BPP
- Covers a Loss
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Month 2
Coverage Fundamentals: Marine
Deep dive into Marine Insurance
- Overview of Inland Marine Insurance
- Non-filed Classes of Inland Marine Insurance
- Filed Classes of Inland Marine Insurance
- Overview of Ocean Marine Insurance
- Ocean Marine Insurance Policies
- Recommending Inland and Ocean Marine Coverages
Coverage Fundamentals: Crime
Deep dive into Crime Insurance
- Overview of Commercial Crime Insurance
- Commercial Crime Insuring Agreements
- Commercial Crime Limits and Deductible
- Commercial Crime Exclusions
- Commercial Crime Conditions
- Determining Whether the Commercial Crime Coverage Form Covers a Loss
Coverage Fundamentals: Business Income
Deep dive into Business Income Insurance
- Business Income Loss Exposures
- BIC Insuring Agreements
- BIC Additional Coverages and Coverage Extension
- BIC Limit of Insurance and Conditions
- BIC Optional Coverages
- Determining Whether the BIC Form Covers a Loss
Coverage Fundamentals: Commercial Liability
Deep dive into Commercial Liability Insurance
- Overview of Commercial General Liability Insurance
- CGL Coverage A – Insuring Agreement
- CGL Coverage A – Exclusions
- CGL Coverage B – Personal and Advertising Injury Liability
- CGL Coverage C – Medical Payments
- CGL Supplementary Payments
- CGL Who Is an Insured Provisions
- CGL Limits of Insurance
- CGL Conditions
- Rating CGL Coverage
- Determining Whether the CGL Covers a Claims
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Month 3
Coverage Fundamentals: Commercial Auto
Deep dive into Commercial Auto Insurance
- Overview of Commercial Auto Insurance
- BACF Covered Autos
- Section BACF Covered Autos Liability Coverage
- BACF Physical Damage Coverage
- BACF Conditions
- Business Auto Coverages Added by Endorsement
- Rating Commercial Auto Insurance
- Determining Whether the BACF Covers a Claim
Coverage Fundamentals: Workers Compensation
Deep dive into Workers Compensation and Employers Liability Insurance
- Workers Compensation Statutes: Purpose, Benefits, and Persons Covered
- Workers Compensation Statutes: Extraterritorial Provisions, Federal Jurisdiction, and Methods for Meeting Employers’ Obligations
- WC&EL Policy – Workers Compensation Insurance
- WC&EL Policy – Employers Liability Insurance
- WC&EL Policy – Other States Insurance
- Workers Compensation and Employers Liability Insurance Policy—Endorsements
- Rating Workers Compensation Insurance
- Determining Whether the WC&EL Policy Covers a Claim
Coverage Fundamentals: Umbrella
Deep dive in Umbrella Insurance
- Commercial Excess Liability Insurance
- Commercial Umbrella Liability Insurance
Introduction to Employee Benefits
Employer-Sponsored Benefits Fundamentals for Commercial Lines
Commercial Lines insurance professionals must understand employee benefits to view an account holistically, ask appropriate questions and engage in high-level discussions with clients and prospects
- Group Health
- Group Disability
- Group Life, Retirement Plans
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Month 4
Ethics
Importance, Dilemmas and Standards
E&O and Specialty Coverages
Distinguishing Between Professional and Management Liability
Mastery & Application of Core Commercial Coverages
Live virtual instruction led by UGA faculty focused on mastery and application of core commercial coverages
Module 2 Schedule
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Month 5
Broker & Carrier Financials
An overview of financials of carriers and brokers and how each drives revenue
Carrier Operations, Distribution, Underwriting Process
Participants will gain an understanding of carrier operations, distribution channels and the underwriting process to better understand the what information is needed from a client/prospect and why
- Functional View of Insurance
- Revenue and Expenses
- Profitability
- Excess and Surplus Lines Intermediaries
- Insurance Markets and Competition
- Underwriting Activities
- Capacity Considerations
- The Underwriting Process
- State Regulation of Underwriting
Insurance Cycles & Reinsurance
- Cycles and Business Strategies
- Factors Influencing Underwriting Cycles
- Reinsurance Fundamentals
- Functions of Reinsurance
- Treaty and Facultative
- Sources of Reinsurance
Business Relationships
Participants will learn the importance of business relationships with clients, carrier partners and SMEs—and be able to identify and develop those relationships
- Carrier/Brokerage Relationships
- Relationship Economics
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Month 6
Markets
Participants will be guided in learning about firm’s primary markets and will attend carrier partner presentations based on agency markets to learn commercial package features, benefits, differentiators, appetite, etc
- Learn Your Agency Markets
- Carrier Partner Presentations
Personal Brand
Participants will learn what a personal brand is and how to build their own unique brand, both in-person and virtually
Specialization/Niches
Participants will learn the importance of understanding their niche industry, talking the language, differentiators, etc. Industry experts will share examples of how they built their specializations
- Practitioner Insights
- Discovering/Developing Your Niche
Cyber
- Electronic data protection
- Cyber extortion
- Cyber crime
- Notification or remediation
- Business interruption
- Network security liability
- Privacy liability
- Electronic media liability
- Technology errors and omissions liability
- Intellectual property liability
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Month 7
Networking
Participants will learn and practice in-person and virtual networking skills
Loss Control
Participants will understand the role of Loss Control in identifying exposures and reducing the possibility that a loss will occur and/or reducing the severity of those that do occur.
Claims Fundamentals & Advocating for the Client
- Parties to the Insurance Policy
- Claim Handling Activities
- Roles of Claims Personnel
- Interpersonal Skills of Claims Representatives
- Legal Factors that Affect the Claim Environment
- Laws that Influence Claims Handling Practices
- Regulatory Requirements that Affect Claim Handling
- Measures Used to Ensure Regulatory Compliance
- Being an advocate for your client
Wholesalers, MGAs, Excess & Surplus Lines, Lloyds
- Overview of the Surplus Lines Market
- The Surplus Lines Distribution System
- Surplus Lines Insurers
- Surplus Lines Insurance Products
- Determining Whether the BACF Covers a Claim
Financial Business Acumen
Using a computer simulation, participants will learn the financial drivers of a business to better understand and build credibility with their clients and prospects. Key content:
- Financial Concepts and Metrics
- Financial Statements
- Financial Ratios
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Month 8
Cross General Competency
Personal Lines: Cross-Silo Competency
Personal Lines fundamentals that the Commercial Lines professional must know to ensure account continuity.
- Personal Auto Insurance Policy
- Homeowners Insurance Policy
- Dwelling, Mobile Home, Flood, and Windstorm
- Personal Inland Marine, Watercraft and Umbrella
Coverage Fundamentals: Umbrella
Deep dive into Umbrella Insurance
- Commercial Excess Liability Insurance
- Commercial Umbrella Liability Insurance
International Insurance
Deep dive into International Property & Casualty and Employee Benefit Management
- International Programs:
- Exporters Package Program
- Different Ways International P/C Insurance Programs Can Be Written
- Different ways International Employee Benefit Insurance Programs Can Be Written
- International Project Management:
- Process for incoming and outgoing insurance business – workflow and responsibilities defined
- Broker service expectations – expected standards and services provided
- Define all parties involved and their positions, as well as how each relationship will be managed
- Conditions in which broker can be controlling broker when client or prospect is not headquartered in your country
- Effective Communications
- How to Manage Your Insured’s International Program
- Who Has Authority to Issue and Sign Local Country Binders, Certificates and Insurance Policies
- Compliance – Advantages, Disadvantages, Legal and Tax Consequences
- Case Studies
- How to Avoid Errors & Omission Claims
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Month 9
Surety
- Contract bonds
- License and permit bonds
- Public official bonds
- Court bonds
- Miscellaneous bonds
Emerging Technologies & Risk
- The Digitization of Risk Management and Insurance: Disruption
- Data-Driven Decision Making in Risk Management and Insurance
- How the Internet of Things Expands the Data Pipeline
- How the Blockchain Will Help Transform Risk Management and Insurance
- How Data Analytics Animates the Digital Revolution
- The Digital Revolution in Risk Management and Insurance: Where We’re Going
Emerging Industry Issues & Trends
Capstone Case Study
Legislative Landscape & Advocacy
Participants will focus on how the insurance industry is regulated and current industry advocacy issues.
Presentation Skills
Capstone Presentation
