The portfolio of a Chief Operating/Operations Officer within commercial insurance brokerage varies greatly based on firm size, footprint, client base, etc. Still, COOs share many of the same challenges and have limited opportunities to connect with colleagues who truly understand the complexity of their role. The Council’s newest Working Group for COOs offers a unique platform for these executives to collaborate and share best practices with industry colleagues in a small-group, non-competitive setting.
Recently-covered topics include:
The Spring Working Group programs are complimentary, customized exclusively for The Council members and offer peer-to-peer networking opportunities.

Next Meeting: November 4-6, 2026 | San Diego, CA
At 2026 Operations Leadership Forum*
*Formerly the Operations & Working Groups Forum
Explore a sample from the most recent COO Working Group agenda to understand the format, key topics, and overall experience you can expect.