COO Working Group Meeting Recap Fall 2024

COO leaders gathered November 6–8, 2024, in New Orleans for the inaugural COO Working Group meeting. Sessions reviewed findings from the 2024 Operations & Performance Benchmarking Survey, covering organizational growth, staffing, and budget trends. A strategic planning workshop addressed accountability and change management, while additional breakouts covered cybersecurity, employer branding, technology integration, and P/C market developments. The meeting established the working group under chair Aimee Kilpatrick of Cadence Insurance.

The full report is for CIAB members only

If you work for a CIAB member firm, then you are a member. Create an account and enjoy the benefits.

Create an account Log In

Related Resource

COO Working Group Meeting Recap Spring 2025

Related Resource

COO Working Group Meeting Recap Spring 2026

Established in 2004, Leader's Edge is our award-winning content platform, covering legal and legislative issues, international business and regulation, management trends and best practices, technology, and more.

Visit Leader's Edge Magazine

October 31, 2025

Benchmarking Data for Brokerage Operations

Results for The Council’s Second-Annual Operations Benchmarking Survey

July 12, 2025

The Next Evolution of Group Captives

As risks grow more numerous and complex, group captives can transform themselves into specialty insurance providers.

March 31, 2025

Racing Toward the Record Books

Deal volume was up in 2024, but it was deal size that drew the industry's attention most of all. Will the trends continue in 2025?

Visit Leader's Edge Magazine

Grow faster. Lead smarter.

Get access to all of the insights, tools, and connections to help you rise.

Create an account Login