COO Working Group Meeting Recap Spring 2026

This recap highlights key insights and discussions from the Spring 2026 COO Working Group meeting. Chief Operating Officers and operations leaders from leading insurance brokerage firms explored workflow design and adoption, AI implementation, talent development, capacity modeling, change management, M&A integration, technology governance, and workforce transformation. Sessions focused on operational efficiency, scaling best practices across distributed organizations, preparing employees for an AI-enabled future, and balancing growth with service excellence.

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March 3, 2024

One Meeting People Want More Of

One-on-ones are the underused tool for improving relationships and performance.

October 27, 2017

One Truth

Q&A with Jayant Khadilkar, Global Head of Analytics and Technology, TigerRisk Partners

November 11, 2012

Behavior Modification

Is your firm’s customer experience based on a vendor’s line of computer code? You call that strategic management?

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COO Working Group Meeting Recap Spring 2026

One Meeting People Want More Of

One Truth

Behavior Modification

Grow faster. Lead smarter.

Make sure you don't miss a beat.