COO Working Group Meeting Recap Spring 2026

This recap highlights key insights and discussions from the Spring 2026 COO Working Group meeting. Chief Operating Officers and operations leaders from leading insurance brokerage firms explored workflow design and adoption, AI implementation, talent development, capacity modeling, change management, M&A integration, technology governance, and workforce transformation. Sessions focused on operational efficiency, scaling best practices across distributed organizations, preparing employees for an AI-enabled future, and balancing growth with service excellence.

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October 31, 2025

Benchmarking Data for Brokerage Operations

Results for The Council’s Second-Annual Operations Benchmarking Survey

July 12, 2025

The Next Evolution of Group Captives

As risks grow more numerous and complex, group captives can transform themselves into specialty insurance providers.

January 15, 2025

Building Better Employee Resource Groups

Using the 4C Model to guide their work, ERGs can grow beyond offering “food, flag, and fun.”

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COO Working Group Meeting Recap Spring 2026

Benchmarking Data for Brokerage Operations

The Next Evolution of Group Captives

Building Better Employee Resource Groups

Grow faster. Lead smarter.

Make sure you don't miss a beat.