COO Working Group Meeting Recap Spring 2026

This recap highlights key insights and discussions from the Spring 2026 COO Working Group meeting. Chief Operating Officers and operations leaders from leading insurance brokerage firms explored workflow design and adoption, AI implementation, talent development, capacity modeling, change management, M&A integration, technology governance, and workforce transformation. Sessions focused on operational efficiency, scaling best practices across distributed organizations, preparing employees for an AI-enabled future, and balancing growth with service excellence.

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October 31, 2025

Benchmarking Data for Brokerage Operations

Results for The Council’s Second-Annual Operations Benchmarking Survey

March 3, 2024

One Meeting People Want More Of

One-on-ones are the underused tool for improving relationships and performance.

October 27, 2017

One Truth

Q&A with Jayant Khadilkar, Global Head of Analytics and Technology, TigerRisk Partners

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COO Working Group Meeting Recap Spring 2026

Benchmarking Data for Brokerage Operations

One Meeting People Want More Of

One Truth

Grow faster. Lead smarter.

Make sure you don't miss a beat.