The New Normal? It’s all different

Published by The Council Foundation in 2016, this Leavitt Partners research report examines the evolving value proposition of employee benefits brokers in the post-ACA environment. It identifies seven characteristics successful companies must build—including risk management capability, data analytics, clinical reach, and collaborative IQ—and argues that commission-based models are giving way to fee-for-service arrangements. Brokers who invest in design-build benefits capabilities are generating stronger organic growth by positioning as strategic healthcare advisors, not just product distributors.