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Cindy Roelke has risk management responsibilities for all of Western Union’s global locations and subsidiaries. She’s here in Boston this week to catch up with some of Western Union’s broker partners and carriers, and engage in discussions about the current risk landscape.

What are the top three biggest challenges facing you as a risk manager in a financial services company?
Making sure our cyber-risk insurance is adequate in terms of limit and coverage to adequately cover the risk; managing complex claims with multiple internal and external teams involved that are at times siloed; and explaining our business and associated risks with insurance brokers and carriers. It’s fairly complex, but I think it’s really important that they understand it well.

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