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Vertafore recently brought together thought leaders from all three legs of the insurance industry “tripod” that support the customer experience: agencies, carriers and vendors. Together, the representatives discussed how these three segments of the insurance industry can foster connectivity between themselves and the customer, and how to meet the expectations of the consumer, as well as the thought leaders’ vision of the digital future. Joyce Sigler, system intelligence officer at the Jones & Wenner Insurance Agency, Chris Cline, distribution leader at Westfield Insurance, Ryan Deeds, vice president of technology at Assurex Global, and Sharmila Ray, carrier solutions strategy executive from Vertafore, all took part in the discussion.

We identify a few key takeaways in Leader’s Edge.