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Data Analytics in Insurance
Claims | Aug. 28, 2018

August 28, 2018 The Council partnered with Travelers in a three-part series on data analytics for claims and risk management. In the first episode, Bill Rickelman and Kevin Mahoney discussed

Covered Wheels
Claims | Mar. 19, 2018

In the commercial auto industry, premiums are rising and so is claims severity. What’s driving these trends?

The Frictionless Experience
Claims | Nov. 3, 2017

Consumers have come to rely on and expect an easy and effective user experience, mostly shaped by experiences through other industries. Technology has shifted the way we buy and the way we live.

Delivering the Claims Experience
Claims | Sep. 1, 2017

September 1, 2017 For many consumers, the most memorable and defining experience within their insurance relationship is through claims management. The sale and service can be smooth sailing until it’s