In a new partnership with Crawford & Co., Chubb Insurance of Europe is furthering its investment in its cyber enterprise risk management capabilities.  As a global leader in claims and crisis management, Crawford & Co. “will provide Chubb’s clients with single point of contact and 24/7 incident response platform to report cyber incidents,” according to Chubb in a s­­­tatement. Additionally, Crawford’s incident managers will “help insureds navigate through the complexities of a cyber incident from start to finish and offer access to a g­­­lobal network of crisis management service providers.” This platform will be available to all current and future policyholders who purchase cyber coverage via Chubb in Europe and is designed to include:

  • A direct, single point of contact to help manage the incident response from end to end
  • A 24/7 incident response hotline available in more than 200 languages
  • A dedicated, highly qualified and accredited incident manager who will help the insured navigate the complexities of the incident
  • Access to Crawford’s seamless global network of forensics, legal, notification, fraud remediation and public relations experts
  • Flexibility to add other partners into the Crawford network of providers based on the insureds’ existing relationships
  • Access to Chubb’s global underwriting expertise and claims network, including dedicated cyber teams in Europe and the U.S. with a track record of more than 15 years of local underwriting experience and claims handling and Chubb’s local presence spanning 54 countries worldwide

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