October 8, 2018 You’re walking down the hall at work and pass the boss who makes a crack about your gender, race, religion or heritage. You cringe because you don’t
What you need to know from our Company Culture Virtual Workshop, plus details on a vacated DOL rule and an update on Federal affairs in CouncilCast.
What is customer experience and why does it matter? Jon Picoult, founder and principal of Watermark Consulting, explains the importance of customer experience in business terms: 1. People will pay more for a positive customer experience; 2. A great customer experience increases revenue and reduces (or at least controls) operating expenses; 3. Happy, loyal clients complain less. COUNCILcast is a podcast series brought to you by The Council of Insurance Agents & Brokers.