Bettering the Customer Experience through Partnership and Collaboration
Consumer Engagement | Oct. 31, 2019
Industry tripod discusses connectivity and the consumer amidst changing industry landscape.
Using AI to create innovative customer service solutions
Consumer Engagement | Jan. 19, 2018
If we can identify the gaps and opportunities that exist, it will be easier to prepare and create innovative solutions when those customer needs/expectations/preferences present themselves in the commercial marketplace.
Tax Reform, Data Security, Strategy and more
Consumer Engagement | Oct. 30, 2017
The latest on tax reform in Washington, a new Data Security law from NAIC, and much more.
NAIC Data Security, InsurTech Collaboration and Healthcare Cost Transparency
Consumer Engagement | Aug. 21, 2017
NAIC insurance data security model law moves closer to adoption, InsurTech collaboration, not disruption and an interview on healthcare cost transparency and consumer engagement. Plus our latest readings and more.